{"id":1004,"date":"2024-10-01T03:40:30","date_gmt":"2024-10-01T03:40:30","guid":{"rendered":"https:\/\/division.iium.edu.my\/itd-devel\/?page_id=1004"},"modified":"2025-06-13T04:33:14","modified_gmt":"2025-06-13T04:33:14","slug":"itd-service-level-agreement","status":"publish","type":"page","link":"https:\/\/division.iium.edu.my\/itd\/itd-service-level-agreement\/","title":{"rendered":"ITD Service Level Agreement (SLA)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1004\" class=\"elementor elementor-1004\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b6afaa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b6afaa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f2a522\" data-id=\"5f2a522\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52ebb1c elementor-widget elementor-widget-heading\" data-id=\"52ebb1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ICT Service Level Agreement (SLA)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edacab1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edacab1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a56fda3\" data-id=\"a56fda3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c05c73 elementor-widget elementor-widget-text-editor\" data-id=\"6c05c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLA is a part of a service contract where the level of service is formally defined.<\/p><p>In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-707ee9c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"707ee9c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5bfd826\" data-id=\"5bfd826\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0d96576\" data-id=\"0d96576\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca87219 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca87219\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d76d84\" data-id=\"9d76d84\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0868481 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"0868481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.flipsnack.com\/BB78958A9F7\/sla-staff\/full-view.html\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/division.iium.edu.my\/itd\/wp-content\/uploads\/sites\/16\/elementor\/thumbs\/299048_folder_document_icon-qzmz294lv6ppsf6su0lxkjdf6evzkwr1tkhhmoncqk.png\" title=\"SLA\" alt=\"SLA\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">SLA IIUM Staff (Duration: 1\/10\/2024 \u2013 30\/9\/2026)<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-453e880\" data-id=\"453e880\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e589a2 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"8e589a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.flipsnack.com\/BB78958A9F7\/sla-student\/full-view.html\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/division.iium.edu.my\/itd\/wp-content\/uploads\/sites\/16\/elementor\/thumbs\/299048_folder_document_icon-qzmz294lv6ppsf6su0lxkjdf6evzkwr1tkhhmoncqk.png\" title=\"SLA\" alt=\"SLA\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">SLA IIUM Student (Duration: 1\/10\/2024 \u2013 30\/9\/2026)<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a02abe2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a02abe2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f95ada2\" data-id=\"f95ada2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5e36fe elementor-widget elementor-widget-spacer\" data-id=\"d5e36fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ICT Service Level Agreement (SLA) SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":{"1":"page","2":"type-page","3":"status-publish","4":"hentry"},"_links":{"self":[{"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/pages\/1004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/comments?post=1004"}],"version-history":[{"count":83,"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/pages\/1004\/revisions"}],"predecessor-version":[{"id":8481,"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/pages\/1004\/revisions\/8481"}],"wp:attachment":[{"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/media?parent=1004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}