{"id":1090,"date":"2024-10-01T07:46:54","date_gmt":"2024-10-01T07:46:54","guid":{"rendered":"https:\/\/division.iium.edu.my\/itd-devel\/?page_id=1090"},"modified":"2026-02-13T04:23:47","modified_gmt":"2026-02-13T04:23:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/division.iium.edu.my\/itd\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1090\" class=\"elementor elementor-1090\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9fb9afe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9fb9afe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-649044c\" data-id=\"649044c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dae0eb1 elementor-widget elementor-widget-image\" data-id=\"dae0eb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/division.iium.edu.my\/itd\/wp-content\/uploads\/sites\/16\/elementor\/thumbs\/Do-You-Have-Questions-qvl1s4npycvwizmydzz4g2nu9oui4gyyeav3huh1hg.png\" title=\"Do You Have Questions\" alt=\"Do You Have Questions\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40b4024 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40b4024\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78c88e3\" data-id=\"78c88e3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f57fcf7 elementor-widget elementor-widget-spacer\" data-id=\"f57fcf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c575919 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c575919\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d39bd53\" data-id=\"d39bd53\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85e0e50 elementor-widget__width-initial elementor-tabs-alignment-stretch elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"85e0e50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1401\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1401\" aria-expanded=\"false\">Adobe<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1402\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1402\" aria-expanded=\"false\">Google<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1403\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1403\" aria-expanded=\"false\">Microsoft<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1404\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1404\" aria-expanded=\"false\">Online Meeting<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1405\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1405\" aria-expanded=\"false\">WIFI<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1406\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1406\" aria-expanded=\"false\">Anti-Virus<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1407\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1407\" aria-expanded=\"false\">Facilities<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1408\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1408\" aria-expanded=\"false\">ICT Services Help Desk <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1401\" aria-expanded=\"false\">Adobe<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1401\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1401\" tabindex=\"0\" hidden=\"false\"><pre><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-is-adobe-creative-cloud\" target=\"_blank\" rel=\"noopener\">+ What is Adobe Creative Cloud?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-get-adobe-creative-cloud\" target=\"_blank\" rel=\"noopener\">How do I get Adobe Creative Cloud?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-log-in-to-adobe-cc\" target=\"_blank\" rel=\"noopener\">How do I log in to Adobe CC?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/are-all-adobe-apps-included\" target=\"_blank\" rel=\"noopener\">Are all Adobe apps included?<\/a>\n<\/pre><h1 id=\"bkmrk-page-title\" class=\"break-text\">\u00a0<\/h1><h4>\u00a0<\/h4><h4><strong>Policies<\/strong><\/h4><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1402\" aria-expanded=\"false\">Google<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1402\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1402\" tabindex=\"0\" hidden=\"hidden\"><pre>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-enable-2sv-for-iium-email-%28google-workspace%29\" target=\"_blank\" rel=\"noopener\">How to Enable 2-Step Verification (2SV) for IIUM Accounts<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/guidelines-reset-emailpassword-email-for-staff\" target=\"_blank\" rel=\"noopener\">Guidelines: Reset Email\/Password Email for Staff<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-import-a-calendar-to-microsoft-outlook-%28iium-staffstudent-email%29\" target=\"_blank\" rel=\"noopener\">How to Import a Calendar to Microsoft Outlook (IIUM Staff\/Student Email)<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-fix-gmail-not-showing-all-emails-%28iium-studentstaff-accounts%29\" target=\"_blank\" rel=\"noopener\">How to Fix Gmail Not Showing All Emails (IIUM Student\/Staff Accounts)<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-remove-a-scheduled-invitation-from-google-calendar-%28iium-account%29\" target=\"_blank\" rel=\"noopener\">How to Remove a Scheduled Invitation from Google Calendar?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/how-to-find-lost-emails-in-gmail\" target=\"_blank\" rel=\"noopener\">How to Find Lost Emails in Gmail?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-create-a-group-email-%28mailing-list%29-in-iium-gmail-%28google-workspace%29\" target=\"_blank\" rel=\"noopener\">How to Create a Group Email (Mailing List) in IIUM Gmail (Google Workspace)<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/google-account-for-student\" target=\"_blank\" rel=\"noopener\">Google Account for Student<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-activate-my-iium-google-email\" target=\"_blank\" rel=\"noopener\">How do I activate my IIUM Google email?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-activate-my-iium-staff-email-account\" target=\"_blank\" rel=\"noopener\">How do I activate my IIUM Staff email account?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-helpdesk\/page\/make-your-google-account-more-secure\" target=\"_blank\" rel=\"noopener\">How to Make Your Google Account More Secure<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faq-ict-services-help-desk\/page\/how-do-i-use-google-scholar-effectively\">How Do I Use Google Scholar Effectively?<\/a> <\/pre><h5>\u00a0<\/h5><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1403\" aria-expanded=\"false\">Microsoft<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1403\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1403\" tabindex=\"0\" hidden=\"hidden\"><pre>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/microsoft-office-365-138\" target=\"_blank\" rel=\"noopener\">What is Microsoft 365?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/faq-how-to-check-m365-storage-usage\" target=\"_blank\" rel=\"noopener\">+ How to Check M365 Storage Usage?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-enable-2sv-for-microsoft-365-%28staff-live-email%29\" target=\"_blank\" rel=\"noopener\">How to Enable 2-Step Verification (2SV) for IIUM Accounts?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/microsoft-live-iium-email-info\" target=\"_blank\" rel=\"noopener\">+ How to Create a new IIUM Live email staff?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-register-for-%22going-abroad-self-registration%22-for-iium-email-access\" target=\"_blank\" rel=\"noopener\">Going Abroad Self-Registration<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-download-microsoft-office-for-free\" target=\"_blank\" rel=\"noopener\">+ How do I download Microsoft Office for free?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-activate-my-iium-live-email-%28for-microsoft-365%29\" target=\"_blank\" rel=\"noopener\">+ How do I activate my IIUM Live email (for Microsoft 365)?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/can-i-install-microsoft-office-on-personal-devices\" target=\"_blank\" rel=\"noopener\">+ Can I install Microsoft Office on personal devices?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-set-up-my-iium-live-email-for-microsoft-365\" target=\"_blank\" rel=\"noopener\">+ How do I set up my IIUM Live email for Microsoft 365?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/microsoft-teams-introduction-quick-guide\" target=\"_blank\" rel=\"noopener\">+ What is Microsoft Teams?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/attendance-list\">+ <\/a><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-download-an-attendance-list-from-microsoft-teams-%28iium-classes%29\" target=\"_blank\" rel=\"noopener\">How to Download an Attendance List from Microsoft Teams (IIUM Classes)<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/microsoft-azure-portal\">+ <\/a><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-is-microsoft-azure-portal-%28for-iium-students-staff%29\" target=\"_blank\" rel=\"noopener\">What is Microsoft Azure Portal? (For IIUM Students &amp; Staff)<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/can-i-access-microsoft-azure-for-learning\" target=\"_blank\" rel=\"noopener\">+ Can I access Microsoft Azure for learning?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-download-free-software-via-microsoft-azure\" target=\"_blank\" rel=\"noopener\">+ How do I download free software via Microsoft Azure?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-software-is-available\" target=\"_blank\" rel=\"noopener\">+ What software is available?<\/a><\/pre><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1404\" aria-expanded=\"false\">Online Meeting<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1404\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1404\" tabindex=\"0\" hidden=\"hidden\"><pre>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-record-a-zoom-meeting-%28iium-students-staff-guide%29\" target=\"_blank\" rel=\"noopener\">How to Record a Zoom Meeting (IIUM Students &amp; Staff Guide<\/a><strong>)?<br \/><\/strong>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/zoom-limit-maximum-participants-call-meeting-duration\" target=\"_blank\" rel=\"noopener\">Zoom Limit: Maximum Participants &amp; Call Meeting Duration<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/how-to-fix-zoom-microphone-issues\" target=\"_blank\" rel=\"noopener\">+ How to Fix Zoom Microphone Issues?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/how-to-record-a-video-meeting---google-meet\" target=\"_blank\" rel=\"noopener\">How to Record a Video Meeting in Google Meet? <\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/how-to-record-a-video-meeting---google-meet\">+ <\/a><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/how-to-download-the-new-google-meet-app\" target=\"_blank\" rel=\"noopener\">How to Download the New Google Meet App?<\/a><br \/><span style=\"color: #000000;\"><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/how-to-record-a-video-meeting---google-meet\">+<\/a> <\/span><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/google-meet-limit-maximum-participants-call-meeting-duration\" target=\"_blank\" rel=\"noopener\">Google Meet limit: Maximum Participants &amp; Call Meeting Duration?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/how-to-record-a-meeting-in-microsoft-teams\" target=\"_blank\" rel=\"noopener\">+ How to Record a Video Meeting in Teams?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/join-a-teams-meeting-from-the-app\" target=\"_blank\" rel=\"noopener\">+ Join a Teams Meeting from the App<\/a><\/pre><h5>\u00a0<\/h5><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1405\" aria-expanded=\"false\">WIFI<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1405\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1405\" tabindex=\"0\" hidden=\"hidden\"><pre>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-fix-iium-wi-fi-connection-problems-%28students-staff%29\" target=\"_blank\" rel=\"noopener\">How to Fix IIUM Wi-Fi Connection Problems (Students &amp; Staff)<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/how-to-forget-ssid-due-to-wireless-maintenance-3cf\" target=\"_blank\" rel=\"noopener\">How to Forget SSID due to wireless maintenance?<\/a> <br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-create-an-iium-wi-fi-guest-account\" target=\"_blank\" rel=\"noopener\">How to Create an IIUM Wi-Fi Guest Account?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-connect-to-iium-wi-fi\" target=\"_blank\" rel=\"noopener\">+ How do I connect to IIUM Wi-Fi?<\/a><br \/><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/are-personal-routers-allowed-in-iium\" target=\"_blank\" rel=\"noopener\">+ Are personal routers allowed in IIUM?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-connect-to-iium-staff-wi-fi\" target=\"_blank\" rel=\"noopener\">How do I connect to IIUM-Staff Wi-Fi?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-connect-to-iium-student-wi-fi\" target=\"_blank\" rel=\"noopener\">How to Connect to IIUM-Student Wi-Fi?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-help-desk\/page\/what-does-%E2%80%9Cconnected-no-internet%E2%80%9D-mean\" target=\"_blank\" rel=\"noopener\">What does \u201cConnected, no internet\u201d mean?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faq-ict-services-help-desk\/page\/what-should-i-do-if-my-device-can%E2%80%99t-find-the-wi-fi-network\">What should I do if my device can\u2019t find the Wi-Fi network?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faq-ict-services-help-desk\/page\/what-is-myren-and-its-role-in-iium\" target=\"_blank\" rel=\"noopener\">What is MYREN and its role in IIUM?<\/a><\/pre><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1406\" aria-expanded=\"false\">Anti-Virus<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1406\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1406\" tabindex=\"0\" hidden=\"hidden\"><pre>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/ict-services-helpdesk\/page\/how-to-get-started-installation-of-anti-virus\" target=\"_blank\" rel=\"noopener\">Installation of Anti-Virus<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/is-antivirus-software-provided-for-personal-devices\" target=\"_blank\" rel=\"noopener\">Is antivirus software provided for personal devices?<\/a><\/pre><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1407\" aria-expanded=\"false\">Facilities<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1407\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1407\" tabindex=\"0\" hidden=\"hidden\"><pre>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-book-the-itd-smart-multipurpose-room\" target=\"_blank\" rel=\"noopener\">How do I book the ITD Smart Multipurpose Room?<\/a><br \/>+ W<a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-is-the-byod-lab\" target=\"_blank\" rel=\"noopener\">hat is the BYOD Lab?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/who-can-use-the-byod-lab\" target=\"_blank\" rel=\"noopener\">Who can use the BYOD Lab?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/do-i-need-to-book-the-byod-lab\" target=\"_blank\" rel=\"noopener\">Do I need to book the BYOD Lab?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-connect-to-wi-fi-in-the-byod-lab\" target=\"_blank\" rel=\"noopener\">How do I connect to Wi-Fi in the BYOD Lab?<\/a><strong><br \/><\/strong>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/rules-policies-in-the-byod-lab\" target=\"_blank\" rel=\"noopener\">Rules &amp; Policies in the BYOD lab<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-are-the-operational-hours-for-the-byod-lab\" target=\"_blank\" rel=\"noopener\">What are the operational hours for the BYOD Lab?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/where-is-the-itd-training-lab-located\" target=\"_blank\" rel=\"noopener\">What is the ITD Training Lab?<br \/>+ Where is the ITD Training Lab located?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-can-i-book-the-itd-training-lab\" target=\"_blank\" rel=\"noopener\">How can I book the ITD Training Lab?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/is-there-a-deadline-for-booking-the-lab\" target=\"_blank\" rel=\"noopener\">Is there a deadline for booking the ITD Training lab?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-equipment-is-available-in-the-training-lab\" target=\"_blank\" rel=\"noopener\">What equipment is available in the Training Lab?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-are-the-itd-lab%E2%80%99s-operating-hours\" target=\"_blank\" rel=\"noopener\">What are the ITD lab\u2019s operating hours?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/are-there-rules-for-using-the-itd-training-lab\" target=\"_blank\" rel=\"noopener\">Are there rules for using the ITD Training lab?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-if-i-face-technical-issues-during-my-session\" target=\"_blank\" rel=\"noopener\">What if I face technical issues during my session?<\/a><\/pre><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1408\" aria-expanded=\"false\">ICT Services Help Desk <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1408\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1408\" tabindex=\"0\" hidden=\"hidden\"><pre>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faq-ict-services-help-desk\/page\/pelaksanaan-agihan-lesen-gemini-for-google-workspace-dan-notebooklm-enterprise-kepada-pengguna-di-universiti-awam\" target=\"_blank\" rel=\"noopener\">Implementation of the Distribution of Gemini Licenses <br \/>  for Google Workspace and NotebookLM Enterprise to Users at Public Universities<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-is-i-first\" target=\"_blank\" rel=\"noopener\">What is i-FIRST?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-help-desk\/page\/ict-services-help-desk\" target=\"_blank\" rel=\"noopener\">ICT Services Help Desk<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faq-ict-services-helpdesk\/page\/what-are-the-operational-hours-for-the-ict-help-desk-at-gombak-campus\" target=\"_blank\" rel=\"noopener\">What are the operational hours for the ICT <\/a><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-services-are-not-provided-at-the-itd-service-helpdesk\">Services<\/a><a href=\"https:\/\/istack.iium.edu.my\/books\/faq-ict-services-helpdesk\/page\/what-are-the-operational-hours-for-the-ict-help-desk-at-gombak-campus\"> Helpdesk at Gombak Campus?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faq-ict-services-helpdesk\/page\/how-can-i-contact-the-ict-help-desk\">How can I contact the ICT <\/a><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-services-are-not-provided-at-the-itd-service-helpdesk\">Services<\/a><a href=\"https:\/\/istack.iium.edu.my\/books\/faq-ict-services-helpdesk\/page\/how-can-i-contact-the-ict-help-desk\" target=\"_blank\" rel=\"noopener\"> Helpdesk?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-services-does-the-itd-service-helpdesk-provide\">What services does the ICT <\/a><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-services-are-not-provided-at-the-itd-service-helpdesk\">Services <\/a><a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-services-does-the-itd-service-helpdesk-provide\" target=\"_blank\" rel=\"noopener\">Helpdesk provide?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-services-are-not-provided-at-the-itd-service-helpdesk\" target=\"_blank\" rel=\"noopener\">What services are NOT provided at the ICT Services Helpdesk?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/for-undergraduate-students-with-%22terminated%22-status\" target=\"_blank\" rel=\"noopener\">For Undergraduate Students with \"TERMINATED\" Status<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/for-postgraduate-students-with-%22terminated%22-status\" target=\"_blank\" rel=\"noopener\">For Postgraduate Students with \"TERMINATED\" Status<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/i-maalum-access-for-new-students\" target=\"_blank\" rel=\"noopener\">i-Ma'luum Access for New Students<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-help-desk\/page\/get-to-know-your-i-taleem-%28iium-learning-management-system%29\" target=\"_blank\" rel=\"noopener\">Get to Know Your i-Taleem (IIUM Learning Management System)<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-help-desk\/page\/italeem-single-sign-on-%28sso%29-integration\" target=\"_blank\" rel=\"noopener\">iTa'leem Single Sign-On (SSO) Integration<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/what-is-my-first-time-ita%E2%80%99leem-password\" target=\"_blank\" rel=\"noopener\">What is my first-time ITa\u2019leem password?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/unable-to-use-i-attend\" target=\"_blank\" rel=\"noopener\">Unable to Use i-Attend <\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-helpdesk\/page\/guidelines-on-announcements-through-iium-email-staff-student-portals\" target=\"_blank\" rel=\"noopener\">How can I make an official announcement to IIUM staff and students?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-to-print-class-list-in-iium\" target=\"_blank\" rel=\"noopener\">How to Print Class List in IIUM<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-reset-my-i-ma%E2%80%99luum-password\" target=\"_blank\" rel=\"noopener\">How do I reset my i-Ma\u2019luum password?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-reset-my-siscamsys-password\" target=\"_blank\" rel=\"noopener\">How do I reset my SIS\/CAMSYS password?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-helpdesk\/page\/access-cam-entry\" target=\"_blank\" rel=\"noopener\">Access Cam Entry<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-helpdesk\/page\/how-do-i-add-resources-to-the-online-resources-section\" target=\"_blank\" rel=\"noopener\">How do I add resources to the Online Resources section?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-helpdesk\/page\/sfs-issue-already-closed\" target=\"_blank\" rel=\"noopener\">SFS Issue Already Closed <br \/><\/a>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-help-desk\/page\/who-to-contact-for-admission-matters\" target=\"_blank\" rel=\"noopener\">Who to Contact for Admission Matters<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-help-desk\/page\/reporting-phone-issues-%28for-iium-staff%29\" target=\"_blank\" rel=\"noopener\">Reporting Phone Issues (For IIUM Staff)<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faqs-ict-services-help-desk\/page\/what-is-staff-clearance-%28exit-clearance%29\" target=\"_blank\" rel=\"noopener\">What is Staff Clearance (Exit Clearance)?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faq-ict-services-help-desk\/page\/what-should-i-do-if-my-student-status-is-dismissed\" target=\"_blank\" rel=\"noopener\">What should I do if my student status is 'DISMISSED'?<\/a><br \/>+ <a href=\"https:\/\/istack.iium.edu.my\/books\/faq-ict-services-help-desk\/page\/what-should-i-do-if-i-cannot-access-the-internet-on-my-laptop-using-my-iium-student-id\" target=\"_blank\" rel=\"noopener\">What should I do if I cannot access the internet on my laptop using my IIUM student ID?<\/a><br \/>+ <a href=\"https:\/\/division.iium.edu.my\/itd\/wp-content\/uploads\/sites\/16\/2026\/02\/IIUM_MFA_Setup_Guide.pdf\" target=\"_blank\" rel=\"noopener\">Multi-Factor Authentication (MFA) Setup Guide<\/a><br \/><br \/><\/pre><p>\u00a0<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Adobe Google Microsoft Online Meeting WIFI Anti-Virus Facilities ICT Services Help Desk Adobe + What is Adobe Creative Cloud?+ How do I get Adobe Creative Cloud?+ How do I log<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":{"1":"page","2":"type-page","3":"status-publish","4":"hentry"},"_links":{"self":[{"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/pages\/1090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/comments?post=1090"}],"version-history":[{"count":709,"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/pages\/1090\/revisions"}],"predecessor-version":[{"id":12270,"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/pages\/1090\/revisions\/12270"}],"wp:attachment":[{"href":"https:\/\/division.iium.edu.my\/itd\/wp-json\/wp\/v2\/media?parent=1090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}