| No | Level |
Document Title | Ref No |
Ver | Rev |
Effective Date | Last Review |
Frequency of Review | Owner |
Status |
| 1. | 1 |
Management of IT Change | IIUM/ITD/01 |
04 | 02 |
07/08/2026 | 07/08/2026 |
Annually | QACC, ITD |
Active |
| 2. | 1 |
Management of IT Problem | IIUM/ITD/02 |
04 | 02 |
07/08/2026 | 07/08/2026 |
Annually | QACC, ITD |
Active |
| 3. | 1 |
Management of Performance Monitoring | IIUM/ITD/04 |
04 | 02 |
07/08/2026 | 07/08/2026 |
Annually | INFRASERVE, ITD |
Active |
| 4. | 1 |
Management of IT Project | IIUM/ITD/07 |
04 | 03 |
28/08/2026 | 28/08/2026 |
Annually | QACC, ITD |
Active |
| 5. | 1 |
Management of Proof of Concept | IIUM/ITD/08 |
04 | 02 |
07/08/2026 | 07/08/2026 |
Annually | DCR, ITD |
Active |
| 6. | 1 |
Management of Quality Test and UAT | IIUM/ITD/09 |
04 | 02 |
07/08/2026 | 07/08/2026 |
Annually | ACE, ITD |
Active |
| 7. | 1 |
Management of Capacity Planning | IIUM/ITD/10 |
02 | 03 |
07/08/2026 | 07/08/2026 |
Annually | DCR, ITD |
Active |
| 8. | 1 |
Provision of Support for Seasonal Activities | IIUM/ITD/11 |
01 | 01 |
07/08/2026 | 07/08/2026 |
Annually | ACE, ITD |
Active |
| 9. | 1 |
Management of IT Service Request | IIUM/TNL/29 |
04 | 01 |
07/08/2026 | 07/08/2026 |
Annually | QACC, ITD |
Active |
| 10. | 1 |
Management of Data Backup | IIUM/TNL/31 |
04 | 02 |
07/08/2026 | 07/08/2026 |
Annually | COAPPS, ITD |
Active |
| 11. | 1 |
Management of IIUM Data Centre | IIUM/TNL/32 |
04 | 02 |
07/08/2026 | 07/08/2026 |
Annually | DCR, ITD |
Active |
| 12. | 1 |
Management of IT Incident | IIUM/TNL/33 |
01 | 01 |
07/08/2026 | 07/08/2026 |
Annually | INFRASERVE, ITD |
Active |
| 13. | 1 |
IT Configuration Management | IIUM/ITD/12 |
01 | 01 |
07/08/2026 | 07/08/2026 |
Annually | QACC, ITD |
Active |
