| 1. |
Management of IT Change |
IIUM/ITD/01 |
04 |
01 |
10/2025 |
| 2. |
Management of IT Problem |
IIUM/ITD/02 |
04 |
01 |
05/2025 |
| 3. |
Management of Performance Monitoring |
IIUM/ITD/04 |
04 |
01 |
10/2025 |
| 4. |
Management of IT Project |
IIUM/ITD/07 |
04 |
01 |
05/2025 |
| 5. |
Management of Proof of Concept |
IIUM/ITD/08 |
04 |
01 |
05/2025 |
| 6. |
Management of Quality Test and UAT |
IIUM/ITD/09 |
04 |
01 |
05/2025 |
| 7. |
Management of Capacity Planning |
IIUM/ITD/10 |
02 |
02 |
05/2026 |
| 8. |
Provision of Support for Seasonal Activities |
IIUM/ITD/11 |
01 |
00 |
11/2024 |
| 9. |
Management of IT Service Request |
IIUM/TNL/29 |
04 |
01 |
24/10/2025 |
| 10. |
Management of Data Backup |
IIUM/TNL/31 |
04 |
01 |
05/2025 |
| 11. |
Management of IIUM Data Centre |
IIUM/TNL/32 |
04 |
01 |
05/2025 |
| 12. |
Management of IT Incident |
IIUM/TNL/33 |
01 |
00 |
10/2025 |
