ICT Service Level Agreement (SLA)
SLA is a part of a service contract where the level of service is formally defined.
In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.
SLA is a part of a service contract where the level of service is formally defined.
In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.
