The Dar al-Hikmah Library has consistently prioritised delivering high-quality services to its clients since its establishment. The library is deeply committed to ongoing improvements across all service areas. To ensure accountability and gauge performance, the library has adopted the Customer Satisfaction Survey as one of its key performance indicators. Since 2008, the library has conducted a survey every two years to gather valuable feedback from its clients, allowing their perspectives, ideas, and suggestions to shape its continuous improvement efforts. This report presents the comprehensive findings of the survey, highlighting important insights and recommendations for enhancing customer satisfaction and meeting the library’s commitment to excellence.